Working with the "beginner's mind"

From the excellent Presentation Zen blog (which is always filled with immediately useful advice on delivering compelling presentations), here’s a post that references the concept of “the beginner’s mind,” a term that was unfamiliar to me until now, but one that describes an approach that seems to be common among people I most enjoy working with (especially when coupled with the ability and determination to execute on ideas):

Zen teachings often speak to the idea of the “beginner’s mind.” Like a child, one who approaches life with a “beginner’s mind” is fresh, enthusiastic in approach and open to the vast possibilities before them. One who possesses a “beginner’s mind” is not burdened by old habits or obsessed about “the way things are done around here” or with the way things could have or should have been. When we approach new challenges as true “beginners” (even if we are seasoned adults) we need not be saddled with fear of failure or of making mistakes. As children, Tiger Woods and Yo Yo Ma (and many others less known) made thousands of mistakes along their path to greatness. With an open mind and childlike optimism about what we can become, learning and improvement can be quite remarkable.

I work with a lot of people who fit this description these days — it’s a great way to live.

Email inbox management in a new job (or how I learned to stop worrying and love 5100+ messages)

My blog has been fairly silent over the past several days because in addition to my usual job, I’m spending a lot of time getting things organized. In the past two years, I’ve had a lot going on in both my personal and professional lives, and it was time to take a breath and tie up some loose ends. I decided to join the Getting Things Done (or GTD) cult, so I bought the book last weekend, read it, and starting organizing things based on those general principles. More on my larger GTD experience in a later post — it’s in my “defer” folder (inside GTD geek joke, and not a very funny one at that).

Among many other things, this means cleaning out my e-mail inbox, and it’s a mess. Only 22 weeks into my job at Yahoo!, I’m looking at an inbox with 5100+ e-mails, since I have deleted absolutely nothing since I started — and that leads to the point I want to make about getting organized in a new job. It might be GTD heresy, but in a new job, I think you should let your inbox fill up for the first 4-6 months. You should probably set up a filing system that is just enough to keep you from going insane, but don’t delete anything. Then, 4-6 months later, when you’ve really begun to make sense of your role, the organization, and how it all works, spend a few days churning through that old inbox and doing some filing.

That’s what I’m doing, and I’m finding e-mails on topics that were inscrutable to me in my first couple of months, but are now immensely valuable. I’m finding e-mails from people who I’ve gotten to know, but didn’t know when I received the e-mails. I’m finding informational e-mails from HR and Finance that didn’t make sense when I got them, and now do. I’m finding e-mail threads about projects that were just one in an overall soup of projects, but are now very specifically pertinent to what I’m doing now.

Bottom line: it’s very tempting to walk into a new job with a fresh start and use it as an opportunity to keep your inbox clean and manageable from Day One. Don’t do it. Any job worth having is messy and unclear in the first few months, so embrace the mess and let your inbox fill up without guilt. Just be sure to schedule a massive inbox cleanup 4-6 months into the new gig.

Update: My inbox is now empty. Zero messages in my inbox. That doesn’t mean I’ve followed up on everything, but now I know exactly what to follow up on and I’ve got an absolutely killer filing system in place.

Irony and digital music

So I’m sitting at home trying to organize various things (mostly computer-related) and I’ve been sitting at the computer for hours using Yahoo! Music Engine and dutifully rating various artists/songs and seeing what it spits back at me as recommended music. It’s doing a pretty good job, I have to say. When you’re going about your work and Sonic Youth‘s “Teenage Riot” comes on, you’re doing just fine (for music geeks of a certain age, such songs are a sacrament, an enduring part of the canon for head-nodding indie rock boys who aren’t predisposed to dancing).

Just a minute ago, I was startled to hear “GET OFF THE INTERNET!!” blaring from my speakers, which turned out to be a Le Tigre song (lyrics). Le Tigre has never been one of my favorites but has always been on my radar (saw them open for Beck recently). “Get Off the Internet” is a catchy song. . . I gave it 3 out of 4 stars.

Get off the Internet? I don’t think so. . . but there’s something deliciously ironic about this song bubbling up in the first place.

Unix as literature

Updated a dead link from this article in the archives – 12/09/2010

Every now and then, I wonder to myself, “How in the world did I go from being an English major with PhD aspirations to a total computer geek who enjoys writing code, toying with Apache configs, etc?” In those moments of self-reflection, I’m always reminded of Thomas Scoville’s excellent essay, “The Elements of Style: Unix as Literature.” In the essay, Scoville explains why in his experience, a surprising proportion of Unix geeks have literary backgrounds of some sort (and read the whole thing — this is just a small quote. There are also some nice digs at Microsoft.):

The common thread was wordsmithing; a suspiciously high proportion of my UNIX colleagues had already developed, in some prior career, a comfort and fluency with text and printed words. They were adept readers and writers, and UNIX played handily to those strengths. UNIX was, in some sense, literature to them. Suddenly the overrepresentation of polyglots, liberal-arts types, and voracious readers in the UNIX community didn’t seem so mysterious, and pointed the way to a deeper issue: in a world increasingly dominated by image culture (TV, movies, .jpg files), UNIX remains rooted in the culture of the word.

This makes some sense to me. I wasn’t always a “technologist,” though I’ve always been handy with computers. My brother and I ran a successful lawn mowing business when we were kids, and we used a computerized billing system on a Kaypro my dad bought us in the early 80s. Our clients were pretty blown away that two neighborhood kids delivered such sophisticated monthly statements.

From the lawn-mowing geek period, fast forward to the summer of 1993. I was an English major at Duke coming off a really successful semester. I had published an article in a campus journal (with a dense title something like “Shakespeare’s Cleopatra and the Creation of a Subversive Moral Universe” — I actually scanned the letter they sent me (PDF) several years ago) and had placed in the annual English department writing contest for a paper I had written about Kingsley Amis‘ novel Lucky Jim and a relatively obscure novel of the same period, Hurry on Down by John Wain. I was already picking out the appropriate tweed jackets and preparing myself for a career in the ivory tower. Anything related to computers was the furthest thing from my mind. I graduated in December 1993 and went to work in the research library at a newspaper that happened to be a really early arrival on the web (back when Yahoo! could be found at http://akebono.stanford.edu!).

By the spring of 1994, you would have found me neck-deep in Unix books, writing Perl code, cranking out HTML, running a gopher, and hanging out on USENET. It wasn’t long before I was writing Sybase database-backed web apps using sybperl (before the Perl DBI made it unnecessary). I went through a brief period of writing apps with Tcl/Tk, too. I dumped the idea of the literature PhD, and never looked back (which means I can read, but not have to write papers about it).

The post from Joyce Park in the O’Reilly Radar “Burn In” series of posts really resonated with me. Though marriage had nothing to do with it in my case, I followed a similar path from relative disengagement with computers to total immersion. I think Thomas Scoville’s essay gives us some hints as to how that happens (and I’m glad it did!)

Yahoo! in Fortune’s “100 Best Companies To Work For”

“Best of” lists aren’t the be-all and end-all measurement of transcendent goodness, but I think it’s a positive thing to be included in such lists. Yahoo! made its debut in this year’s Fortune “100 Best Companies to Work For” list, which is cool since I just started here five months ago. IDG, my last company (parent company of InfoWorld) was listed for four years straight and it was indeed a really nice place to work. I’m sure there are many great companies that should be on such a list, so it’s not perfect, but I think Yahoo! deserves the ranking.

That being said, I’m not sure Fortune nailed the “why” very well, at least not for me. Here’s what they said:

The dot-com spirit lives at the Internet portal, which makes its debut on our list. Onsite amenities include massage, haircuts, dentistry, car wash, oil change, foosball, bocce, free lattes, and stock options for all.

Yes, we have all of that stuff, but for me it’s more about the people and what we’re working on than the “amenities.” I’ve only played foosball once since I’ve been there, and I played mainly because Matt and I decided that we had to play at least once just because we could (and he destroyed me. . . I haven’t played since). It’s kind of like when I went off to college. . . on first glance, I noticed some really cool facilities and services, but in the end it was really all about the people and the learning (ok, and a little mindless partying).

We’re always looking for good talent, so check out our jobs database if you want to join us. If you find a match, feel free to drop me a line with your resume (it’s chadd, then add yahoo-inc.com). I’ll do what I can to get your resume to the right person if it looks like a good fit!

Unix cal command: a key part of my calendaring solution

I noticed both Tim Bray and John Roberts‘ recent ruminations on the perfect calendar solution, and while I don’t have the answer, in thinking about it I realized that I have a quirky calendar-related habit that has stuck with me for over a decade, throughout all my own various experiments with Palm Desktop, Outlook, iCal, etc. On a daily basis, I use the Unix cal command to help schedule my life. I don’t know what I would do without it.

When looking at broad swaths of time (say, a whole year), nothing beats the good ol’ cal command for quickly giving you a lay of the land when you’re making scheduling decisions far in advance (for conferences, vacations, etc.) Just type “cal 2006” and you’ve got the whole year laid out before you:

Of course, the Unix cal command is a read-only environment, so once I determine whether a particular date works for whatever I’m doing, I have to put my commitment on a writeable calendar somewhere — but I still couldn’t do without my cal.

Anyone else out there do this?

Salesforce.com and API metrics

Although I’m not as engaged with the topics of software and services for the enterprise as I used to be, I’m still keeping up with what’s going on at Salesforce.com. I was a customer in my InfoWorld days and also wrote some nice things about their web services platform early on in its development. When it comes to APIs and “web as platform,” Salesforce has always been a trailblazer.

A recent post from Adam Gross on the sforce blog provides a glimpse of the mix of API usage vs. the web application itself and the numbers are really exciting:

. . . from our modest beginnings with Sforce 1.0, we’ve seen the Sforce Web service API grow to account for over 40% of all of salesforce.com’s total traffic. Think about that for a minute – the API is almost as heavily used as the salesforce.com Web application.

Wow.

(A hat tip to Charlie Wood for pointing this out in his blog)

How Dell and others can fix the "crapware" problem — honorably

One of the things that can be annoying about the blogosphere (and people in general) is harping and complaining without offering reasonable suggestions for solutions to various problems. In my last post about my trials with my neighbors’ Dell machine, I complained but offered no way to reconcile the situation. Jeremy and I had a discussion a little while ago about all of this and during the discussion, I had what I think is a perfectly reasonable idea that I think could solve this problem in an honorable way for everyone involved. First, here are my base assumptions about the business of all this extra software on new PCs:

  • Computer manufacturers (of which Dell is just one) are subsidizing the sale of cheap computers through distribution deals with the companies whose software and services appear on their desktops. I assume that these computers would be more expensive without these various offers. This suggests that there is a defined per-PC dollar amount that can be attributed to the inclusion of these services. Let’s say for the sake of argument that this amount is $200. It could be any amount — but it’s something.
  • Consumers are accustomed to the trades inherent in traditional advertising models, i.e. free services in exchange for advertising messages. We view advertising on Yahoo and Google in exchange for search results. We accept commercials on television to a large degree (Tivos notwithstanding). These models are changing constantly in our cluetrain world, but in general, they are alive and well.

OK, with those assumptions in place, here’s my simple proposal: at the point-of-sale (online or in a retail environment), computer manufacturers should offer consumers the option to take advantage of the trialware subsidy or not. To be more specific, Dell should position the trialware as marketing (which is what they are) and give you a price break ($200 in my assumption) if you agree to accept a machine with all the trialware on it, or they can give you the machine clean of the marketing offers if you don’t accept the price break and decide to pay more. My neighbors’ $850 Dell would have been $1050 without all the trialware using those numbers. I bet they would have taken the price break — but at least they would have understood what they were doing and some of the implications. Yes, it’s probably a little counterintuitive at first (“pay more to get less?”), but I think people would figure it out pretty quickly. And yes, it’s not the most appealing solution for dig-in-your-heels idealists who want to rid the world of all marketing programs, but it certainly seems reasonable to me.

What’s wrong with this proposal? Tell me in the comments.

(One note: the reason I put “crapware” in quotes in the title is that not all of the software that comes with a new computer is actually “crap.” Before I arrived, my neighbors — who had no Internet access — had used the Earthlink offer to sign up with them and had successfully connected to the Internet. You can do a lot worse than Earthlink, and when I thought about it, how would an average person bootstrap themselves onto the net without such an offer anyway? So it’s not all bad from a functional standpoint — it’s just the delivery method that sucks.)

Why is setting up a new PC still so painful?

(Follow-up to this post: “How Dell and others can fix the ‘crapware’ problem — honorably“).

This weekend was one of those weekends where good friends with computer problems came a-callin’ in full force. Despite acting as support for many friends for many years now, I still approach the requests with a high level of sympathy for the requestors because setting up and maintaining a PC is still so hard. (Up front: I won’t go to deep into the whole Mac vs. PC thing. . . let’s just accept for a moment that people who are not passionate about computers simply don’t understand why it makes a lot of sense to spend more than $850 for a new Dell with a free printer and a bunch of other accesories.)

This past week and over the weekend, I’ve been helping my friends across the street from me set up their new Dell PC and though it booted up out-of-the-box, it has been ridiculously tedious and frustrating to clean all the trialware and marketing crud off the thing. (Of course, this isn’t news to anyone who has bought a PC recently, but I haven’t bought a new PC in years since I’ve either been using a Mac or a work PC). After tangling with the PC for a few hours, it felt less like a useful tool and more like a child screaming for unneeded candy in the grocery store, except this time the PC was screaming for various online services, anti-virus software suites, printer supplies (hey, the printer is NEW, why do I need toner?!), and online banking services. Click here to sign-up for AOL! Click here to sign up for Earthlink! When I setup their printer, I got the same marketing message in three different contexts at the same time: an icon was placed on the desktop that said “click here for Dell printer supplies,” the small LCD screen on the printer itself displayed the URL for Dell printer supplies (which I won’t dignify with a link here, nofollow or otherwise), and the first test page printed had the same URL for printer supplies. At that point, I expected a Dell representative to kick their front door down and scream the URL in my ear for good measure.

When my kind friends initially called me with questions about all the junk they were seeing, my immediate plan was to go over there and wipe their system clean and only install what they needed. That’s what I’ve always done in the past and it’s a really easy thing to do when a computer is brand new. When I arrived at their house I discovered that Dell didn’t send along a base Windows XP install CD with the machine, though there was a slip of paper in the box with instructions on how to request a restore CD from Dell. Ugh! Why not include this CD in the first place? It’s licensed software that a customer has already bought! (Of course, Dell is not known for good support, so perhaps my expectations are too high in the first place.)

So, Dell is making it literally impossible to do a clean install of Windows XP, then all the junk on the machine makes it more likely that you will have support problems — problems that you will have immense trouble getting solved due to well-documented crappy support (idea: someone should teach the lonely old Maytag repairman how to fix Dell PCs and then he wouldn’t be so lonely).

Of course, I could have told my Quicken-using neighbors to buy a Mac instead, but then they would have had to downgrade to a half-assed version of Quicken, the app they use the most. Sometimes you just can’t win with computers.

I think this explains why a few years ago I saw a discarded computer sitting on the sidewalk near my house with this message scrawled on it in angry black magic marker:

Fuck computers!

We gotta do something about this state of affairs.

Update: Scott Rosenberg just wrote to note that I mis-linked to “half-assed version of Quicken” (accidentally used the previous link to the Maytag repairman. Oops!) I was indeed intending to link to Scott’s recent post on that subject. Thanks, Scott!

Another update: I said in my initial post that Dell did not distribute the system disk, but I just ran through a Dell config for a low-end Dimension B110, and you can choose a Windows XP system disk for $10 extra. I think they should take the confusion out of it, add $10 to the price, and ship that disk with the machine. It’s not just Dell that plays games with the system disks, as David Berlind notes in his response to my post:

This is apparently the new MO of system makers. For example, an Acer Ferrari that I recently purchased for Vista testing didn’t come with a system disk either. Instead, it has a backup recovery disk which restores the system to the exact same state the system was in when I unboxed it.

How the world works

Last month, my good friend Andrew Leonard launched How the World Works (RSS feed), a blog that (in Salon’s words) “aims to bite off small pieces of the big story, while at the same time engaging with the vast complexity of the Internet’s multi-threaded dialogue on the global economy.” The “how the world works” concept debuted with Andrew’s “The World in an iPod” piece in which Andrew literally cracks open an iPod and follows the pieces and parts throughout the global economy. This isn’t just “cool” reporting about the innards of the iPod — globalization is inarguably the story of our times. The “How the World Works” blog picks up where that left off with posts about taking back the word “globalization” (favorite quote: “I’m sure I am not the only person who has a kind of sick fascination with melting icecaps”) and the Camu Camu plant as an illustration of the concept of “bio-piracy” (I wasn’t aware of the Camu Camu plant or the idea of “bio-piracy”. . . until now). I am so subscribed.

I owe Andrew a lot, both personally and professionally (he edited the one and only story I ever wrote for Salon, “The American Way of Snacks,” about a gigantic convenience store convention in Orlando I attended — it’s all 100% true, I tell you!) When I was at Salon leading a team that was implementing open source software all over the place, Andrew’s writing served as a philosophical backdrop for the actual in-the-trenches work we were doing. While I was settling into my first few months at Salon, Andrew was busy interviewing the people who were leading the charge for the software my team was rolling out: Larry Wall (Perl), Richard Stallman (all the GNU stuff), Eric Allman (sendmail), and Eric Raymond (well, no particular software, but “The Cathedral and the Bazaar” was important philosophically). I’m pretty sure that Andrew’s story about Apache (on a general interest web site in 1997!) first piqued my interest in Salon. And there’s this story about Linux that ran literally as I was packing my bags for Salon and California (I arrived the following week). And there’s a lot more open source stuff where that came from.

I found an old SFGate story (no longer available on SFGate.com, but still at the Internet Archive) that put it this way:

Along with Salon’s managing editor Scott Rosenberg, Leonard is responsible for creating what is possibly the world’s first technoculture think-tank, where engineers work alongside writers to make high technology useful and elegant, complicated but accessible. And Leonard’s advocacy of free, open source software gives this think tank its moral imperative.

That quote is probably a tad too breathless (nothing like slim budgets to nudge you towards the “moral imperative” of Linux), but the spirit is on target. Salon was actually running Windows NT with the absolutely dreadful Netscape 3.5 web server (yuck) when I arrived in the summer of ’98, and the tiny tech team needed all the inspiration we could muster to turn that around (and we did, as talked about on Slashdot, PC World, and Webmonkey). It was pretty easy to keep our spirits high when we could depend on Andrew to give us a break from our own hacking and regale us with the tales of his latest interviews.

I’m looking forward to more great stuff from Andrew — welcome to the blogosphere, my friend!

Bonus link: Andrew’s fine reporting on a condom patent lawsuit is definitely worth a read if you missed it the first time around.